Frequently Asked Questions
The Basics
Q: What is a Ringtone?
A: Ringtones are digital files that let you customize the sound your phone makes when you receive a call.
Q: What is the difference between Music Tones and Ringtones?
A: "Ringtones" is used to refer to polyphonic ringtones. Polyphonic ringtones play a programmed version of a song through a small synthesizer chip on your phone to get the various instrument sounds. They mimic multiple instruments in the song to produce a semi-realistic representation of the song.
"Music Tones" is used to refer to master music tones. Master music tones are an exciting new ringtone format for some mobile phone models. They allow a clip or sample of the actual recording of a song to be played as an alert or ring on your phone!
Q: What are voice and sound ringtones?
A: Voice ringtones are sound clips with people talking. Sound ringtones are sound effects clips. When formatted for your phone, you can use them to notify you when you receive a call just like you would another type of ringtone.
Q: Is my carrier one that you support?
A: This site currently supports AT&T Wireless Services, Cingular, and T-Mobile USA. Verizon and Sprint are coming very soon. Please check back for updates.
Q: Are these available in other countries?
A: Currently this mobile content is only available in the U.S.
A: Ringtones are digital files that let you customize the sound your phone makes when you receive a call.
Q: What is the difference between Music Tones and Ringtones?
A: "Ringtones" is used to refer to polyphonic ringtones. Polyphonic ringtones play a programmed version of a song through a small synthesizer chip on your phone to get the various instrument sounds. They mimic multiple instruments in the song to produce a semi-realistic representation of the song.
"Music Tones" is used to refer to master music tones. Master music tones are an exciting new ringtone format for some mobile phone models. They allow a clip or sample of the actual recording of a song to be played as an alert or ring on your phone!
Q: What are voice and sound ringtones?
A: Voice ringtones are sound clips with people talking. Sound ringtones are sound effects clips. When formatted for your phone, you can use them to notify you when you receive a call just like you would another type of ringtone.
Q: Is my carrier one that you support?
A: This site currently supports AT&T Wireless Services, Cingular, and T-Mobile USA. Verizon and Sprint are coming very soon. Please check back for updates.
Q: Are these available in other countries?
A: Currently this mobile content is only available in the U.S.
YOUR PHONE & CONTENT AVAILABILITY
Q: How do I know what phone model I have?
A: If you're not sure what type of phone you have, look for the manufacturer and model number under the battery or check your User Manual or documentation on your carrier's website for more details.
Q: How do I know if my phone model is supported?
A: Check if your phone model is supported by filling in carrier, manufacturer, and model details in the "My Mobile Profile" section. Your phone not listed? Keep checking back; we are adding new ones all the time!
Q: Is my cell phone compatible with Ringtones?
A: To download ringtones and images, your cell phone must be text- and Internet-enabled and these features must be offered in your subscription plan (T-Zone, m-Mode, Vision, etc.). Check your phone's capability in your User Manual or documentation on your carrier's website for more details.
Q: Is my cell phone compatible with Music Tones?
A: To download Music Tones, your cell phone must have the ability to play them. Not all phone have this. Please check your phone's capability in your User Manual or documentation on your carrier's website for more details.
Q: Is my cell phone compatible for voice or sound ringtones?
A: To download voice ringtones, your specific mobile phone model must have that capability. Although voice and sound ringtones are downloaded the same way as polyphonic ringtones, they require special features on your phone to play back correctly. Not all phones have those features. Check your phone's capability in your User Manual or documentation on your carrier's website for more details.
A: If you're not sure what type of phone you have, look for the manufacturer and model number under the battery or check your User Manual or documentation on your carrier's website for more details.
Q: How do I know if my phone model is supported?
A: Check if your phone model is supported by filling in carrier, manufacturer, and model details in the "My Mobile Profile" section. Your phone not listed? Keep checking back; we are adding new ones all the time!
Q: Is my cell phone compatible with Ringtones?
A: To download ringtones and images, your cell phone must be text- and Internet-enabled and these features must be offered in your subscription plan (T-Zone, m-Mode, Vision, etc.). Check your phone's capability in your User Manual or documentation on your carrier's website for more details.
Q: Is my cell phone compatible with Music Tones?
A: To download Music Tones, your cell phone must have the ability to play them. Not all phone have this. Please check your phone's capability in your User Manual or documentation on your carrier's website for more details.
Q: Is my cell phone compatible for voice or sound ringtones?
A: To download voice ringtones, your specific mobile phone model must have that capability. Although voice and sound ringtones are downloaded the same way as polyphonic ringtones, they require special features on your phone to play back correctly. Not all phones have those features. Check your phone's capability in your User Manual or documentation on your carrier's website for more details.
Downloading
Q: Why do I need to have text-messaging and Internet enabled on
my mobile phone?
A: You will receive your mobile content through a text message. Please make sure this is enabled in your mobile carrier service plan. YOU WILL NOT BE ABLE TO DOWNLOAD OUR MOBILE CONTENT WITHOUT THIS CAPABILITY.
Q: Do I need a cable to download my ringtones and images?
A: No, all downloads are done over-the-air without the need for any additional accessories.
Q: Can I preview a ringtone or image before downloading it to my phone?
A: Yes. Select the "Preview" option next to each listed content item. An audio clip will stream from your desktop for ringtones. If you've selected your phone model the previews will be customized for your phone.
A: You will receive your mobile content through a text message. Please make sure this is enabled in your mobile carrier service plan. YOU WILL NOT BE ABLE TO DOWNLOAD OUR MOBILE CONTENT WITHOUT THIS CAPABILITY.
Q: Do I need a cable to download my ringtones and images?
A: No, all downloads are done over-the-air without the need for any additional accessories.
Q: Can I preview a ringtone or image before downloading it to my phone?
A: Yes. Select the "Preview" option next to each listed content item. An audio clip will stream from your desktop for ringtones. If you've selected your phone model the previews will be customized for your phone.
Using Ringtones and Images
Q: How do I begin to use my new ringtone or image?
A: Every model of phone is unique. If you are having trouble accessing your new downloads, you should refer to your phone model User Manual or visit your carrier's website.
Q: Can I transfer existing ringtones or images from my current phone to another phone?
A: Unfortunately downloaded selections cannot be transferred from one phone to another.
Q: Can I assign a specific ringtone or image to phone numbers stored in my phonebook?
A: You can assign ringtones and images to callers in your phonebook on some phones. Check your User Manual for more information.
Q: How many ringtones or images can my phone store?
A: Storage varies based on your specific phone model. Find out your phone's storage capacity by referencing the User Manual.
Note: If your phone's storage capacity is full and you begin to download another item, you will be asked if you want to delete one of the previous downloaded items stored in your phone. Once you delete a ringtone or image, it will be permanently removed from your phone and you'll need to re-purchase and re-download it. If you choose not to complete the new download, you will not be charged for it.
Q: How do I delete content from my phone?
A: Every model of phone is unique. You should refer to your User Manual for details on deleting ringtones or images from your cell phone.
Q: Can I send my cool new ringtone or image to all of my friends once I've downloaded it?
A: Current copyright law prohibits the transmission, distribution, reproduction or modification of any downloaded mobile ringtone or image.
A: Every model of phone is unique. If you are having trouble accessing your new downloads, you should refer to your phone model User Manual or visit your carrier's website.
Q: Can I transfer existing ringtones or images from my current phone to another phone?
A: Unfortunately downloaded selections cannot be transferred from one phone to another.
Q: Can I assign a specific ringtone or image to phone numbers stored in my phonebook?
A: You can assign ringtones and images to callers in your phonebook on some phones. Check your User Manual for more information.
Q: How many ringtones or images can my phone store?
A: Storage varies based on your specific phone model. Find out your phone's storage capacity by referencing the User Manual.
Note: If your phone's storage capacity is full and you begin to download another item, you will be asked if you want to delete one of the previous downloaded items stored in your phone. Once you delete a ringtone or image, it will be permanently removed from your phone and you'll need to re-purchase and re-download it. If you choose not to complete the new download, you will not be charged for it.
Q: How do I delete content from my phone?
A: Every model of phone is unique. You should refer to your User Manual for details on deleting ringtones or images from your cell phone.
Q: Can I send my cool new ringtone or image to all of my friends once I've downloaded it?
A: Current copyright law prohibits the transmission, distribution, reproduction or modification of any downloaded mobile ringtone or image.
Billing Information
Q: How do I pay for my new ringtone or image?
A: The charges will be added directly to your regular cell phone bill. Other charges may apply.
Note: Pre-paid plans ARE NOT supported at this time. Please check back soon, as we plan to provide other billing options for these subscribers.
Q: Will I be charged for downloads that are not completed?
A: No, you will only be billed for ringtones and images that have successfully downloaded to your phone.
Q: Can I get a refund if I do not like my ringtone?
A: We’re sorry, but we’re only able to offer refunds in the case of technical problems that we’re unable to fix for some reason. Please be sure to use the "Preview feature" before downloading any ringtone.
A: The charges will be added directly to your regular cell phone bill. Other charges may apply.
Note: Pre-paid plans ARE NOT supported at this time. Please check back soon, as we plan to provide other billing options for these subscribers.
Q: Will I be charged for downloads that are not completed?
A: No, you will only be billed for ringtones and images that have successfully downloaded to your phone.
Q: Can I get a refund if I do not like my ringtone?
A: We’re sorry, but we’re only able to offer refunds in the case of technical problems that we’re unable to fix for some reason. Please be sure to use the "Preview feature" before downloading any ringtone.
Troubleshooting
Q: What if I can't preview the ringtones?
A: You will need a sound card and a Flash-enabled browser to preview the ringtones. If you need to download Flash, you can take care of that here.
Q: What if my selection didn't download successfully?
A: First, make sure your phone is on and within the service area. Next, make sure that your phone is text AND Internet capable. If you are still having problems, go to our Support Form and give us more details to look into your issue.
Q: If all else fails, who do I contact and how?
A: If you experience any problems or would like send us comments, please feel free to contact us here.
A: You will need a sound card and a Flash-enabled browser to preview the ringtones. If you need to download Flash, you can take care of that here.
Q: What if my selection didn't download successfully?
A: First, make sure your phone is on and within the service area. Next, make sure that your phone is text AND Internet capable. If you are still having problems, go to our Support Form and give us more details to look into your issue.
Q: If all else fails, who do I contact and how?
A: If you experience any problems or would like send us comments, please feel free to contact us here.